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FAQ

Frequently Asked Questions

Quality Guarantee

Does PechSiam guarantee its products?

PechSiam guarantees you 100% satisfaction on all products that we sell.

The Quality Technician performs several quality checks ensuring the PechSiam's Products meets international quality.

Finally, all export products must be inspected by independence surveyor, such as SGS or Bureau Veritas,  at the end of process to certify the Quality, Quantity, Packing and Weight.

Easy to Deal

Is it easy to deal with Thai ?

Thailand is known for fair trade traditional and smooth business deals since centuries. With e-commerce and modern international transportation  facilities it is easy to buy or sell from Thailand.

Commodities (Rice, Canned Foods & Rubber) Order 

Please read the following procedure carefully. If you cannot or will not

accept this procedure we will not be able to work with you on any other requirements. This procedure is not a typical BROKERS, it is a TRADERS procedure:

- In case, the price is workable, please submit purchase order / letter of intent(LOI) along with banking details (BCL).

- We send you full corporate offer (FCO) or Sales Contract, you shall sign and seal, then return to us.

- We issue Pro Forma Invoice along with banking details for open L/C.

- After receiving clean L/C, we will ship to the broad within 30 days.

 

 

 

 

 

                                                                                                                                  

 

 

 

 

OUR SHIPPING DOCUMENTS FOR YOUR IMPORTING PROCEED:

- SHIPMENT ADVISE

- BILL OF LADING (B/L)

- COMMERCIAL INVOICE

- PACKING/WEIGHT LIST

- QUALITY CERTIFICATE

- PHYTOSANITARY CERTIFICATE ( FOR RICE)

- FUMIGATION CERTIFICATE (FOR RICE)

- CERTIFICATE OF ORIGIN (CO)

 

How can be sure that I'll get the rice with the specifications which I request?

 

You will always receive rice with the specifications you require, because our QA procedure have the rice inspected by 3 institutions:

1. Rice Committee Board of Trade / Chamber of Commerce

2. Ministry of Agriculture

3. Leading International Surveyor which will certify the Quality, Quantity, Packing, Weight, and Fumigation.

 

More Detail > Click Here

Shipping and Transportation

How can I get the products from PechSiam to my country?

Thailand has a goods transportation infrastructure, with fully integrated into the global shipping network. Products are primarily shipped by Air, Sea and can be shipped overland within the region.

A major factor in the final costing of rice products, Transportation plays a very importance role in the rice industry. From the field through processing and final deliveries selection efficient and cost-effectives transportation is a major function in the  Rice Business Industry.

Break Bulk Vessels (Conventional Vessels)

This type of vessels carries very heavy loads ranging from a few hundred metric tons up to over 25,000 metric tons. In Thailand ..Koh Sichang is the commercial port for loading / unloading break bulk vessels.

Containerized Vessels

Commonly used as a means to ship import and export goods internationally, container vessels provide a quick and convenient way to load and unload the packed rice. However, a container vessel could carry less weight and the shipping cost is more expensive.

How quickly will my order be shipped?

Most orders are processed, packed and shipped within one week of receipt. Goods traveling by Air Freight usually take 2-4 days to reach their destination. Cargo shipped by sea takes significantly longer, with actual times varying depending on the distance of the journey. Listed below are the approximate lengths of time it takes to ship goods, by ship, from Thailand to the following destinations:

Japan 10 days ....... Singapore 3 days ....... Hong Kong 5 days ........

Indonesia 10 days ...... India 15-20 days .... Dubai  ...... 16 days

Korea 15 days ...... Australia  20 days ...... Taiwan  9 days ..............

China 22 days ...... North America 25 to 35 days ...... Europe 25 days... Russia ... 30 days

Middle East ..22 days... South America 35 days .. Africa 25 days ... East Africa .. 35 days

These times are approximate and vary upwards or downwards depending upon the destination with each country or region. These times are from port to port only, and do not include processing time spent clearing customs on departure from Thailand, or on arrival the destination countries customs department.

Are you paying a commission ?

All your commissions including what you will have negotiated with the buyer shall at your request be paid by us. We give you a price and you tell us what the contract price should be and we take care of your commission. This is normal practice. When the contract is signed, you will receive a Fee Protection Agreement, and when our bank receives an acceptable LC, you will receive an irrevocable Payorder from the bank which will undertake to pay you the commission as and when they receive the sale proceeds on negotiation of the LC.

So see our price and add your commission to it before you make your offer to the buyer, but keep in mind, that buyers are in the market and high commissions which lead to unacceptable prices kill every deal.

Payment

How do I pay for the products?

Most likely that you will be paying for the goods with a letter of credit or L/C. The L/C is used to protect both the buyer and the seller. Payment will be given if this documents comply with the terms and conditions set out on the letter of credit. Safeguards such as inspections of the goods, quality control, and delivery times are possible conditions added to the L/C.

 

L.O.I. / B.C.L.

In order to buy all Agricultural Commodities, such as rice and rubber, L.O.I. must be sent to us. So we can give you a legitimate price quote.

The L.O.I. (Letter of Intent or Transaction Details) must contain the following information.

1. Your firm's name, address, telephone & fax number

2. Contact person's name and title  

3. Products quantity and specifications 

4. Contact length  

5.Your target price in USD.

6. Method of packing, Bags, Bulk etc. 

7. Destination Port or country  

8. Shipment size.

9. Method of payment: Irrevocable L/C at sight or T./T 

10. Preferred shipping date, and 

11. Confirming Bank or a letter (B.C.L.) from your Bank stating the actual buyer has or could have the financial capacity to handle the payment.

 

This lets our Legal Officer review the proposed L/C and perhaps make suggestions for amendments, informally, at no cost to the buyer. At this point if all terms and conditions of the L.O.I., L/C and Contract are acceptable to both buyer and PechSiam, a Full Corporate Offer (FCO), legallybinding, is made to the buyer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How to make payments

There are a number of different payment methods that can be used when you deal with us. Three mostly used are T/T payment in advance, D/P and L/C.

1. T/T payment in advance

2 .Letter of credit

3 .D/P (document against payment) 

 

1. T/T payment in advance

 

T/T means telegraphic transfer, or simply wire transfer. It's the simplest and easiest payment method to use.

 

T/T payment in advance is usually used when the sample and small quantity shipments are transported by air. The reason why is that the documents like air waybill, commercial invoice and packing list will be sent to you along with the shipment by the same plane. As soon as the shipment arrives, you can clear the customs and pick up the goods with the documents. As it's acknowledged, T/T payment in advance presents risk to the importer if the supplier is not an honest one.

 

For us, T/T advance payment is required for some high-value samples (see our samples ordering policy) and small quantity order shipped by air.

 

To the customers who have long-standing business relationships with us, we send free samples; and for the small quantity order, document against payment is used.

 

It takes 3-4 days for us to received the wire transfer made from anywhere in the world.

 

2. Letter of credit  (L/C)

 

An irrevocable Letter of Credit is also an often used payment method. It is often referred to an L/C. Letters of Credit are formal payment methods that offer a lot of protection to the parties.

 

Simply put, a letter of credit is a letter written by the importer's bank to the exporter. It verifies that the payment will be guaranteed when the bank is presented with the concrete documents (bill of lading, and freight documents). Most letters of credit are "irrevocable" once the importer has had them sent.

 

A letter of credit usually includes applicant (you, the importer), beneficiary (our,I exporter) bank, negotiating bank, specification and quantity of the goods, amount of money, loading port and destination port, shipment date, the validity date of the L/C, terms and conditions agreed by both the importer and seller, and the documents required by the importers (bill of lading, commercial invoice, packing list, insurance certificate, inspection, etc.)

 

The L/C payment procedure is usually as follows:

 

a. You (the importer) applies to open the L/C to us (the seller) through a bank who can open the L/C in your country.

b. The opening bank will inform The Bank in Thailand that the L/C has been opened. 

c. The Bank in Thailand will inform us that the L/C has been established. 

d. We'll check all the terms and conditions listed in the L/C. If all terms and conditions are acceptable, we'll arrange the shipment within the time specified in the L/C.

e. After the goods are loaded onto the ship without any damage, the ship agent  will issue the clean bill of lading to us.

f. We will submit the clean bill of lading and other relevant documents to The Bank of Thailand  to gather the payment. Only with clean bill of lading can you claim the ownership of the goods.

g. The Bank in Thailand will send the clean bill of lading and relevant documents to your bank (the opening bank).

h. The opening bank will inform you that all documents are received. 

i. You will go to the bank to make the payment to get the clean bill of lading and relevan documents. 

j. With all of these documents, you can clear the import Customs and pick up the goods after the goods arrive on the destination sea port.

 

The typical L/C scenario takes 7 - 15 days to complete.

 

3. D/P (document against payment)

 

The exporter (we) makes shipment and sends the shipping documents to the importer's bank  for collection. The Bank in Thailand then sends the shipping documents along with a collection letter to the importer's bank, who then sends a collection notice to the importer. The importer makes payment upon receiving the notice, and only after payment does the importer receive the original shipping documents with which you take the physical possession of the goods.

 

The major advantage of the use of a cash against documents payment is the low cost, versus using a letter of credit. But, this is offset by the risk that the importer will for some reason reject the documents (or they will not be in order). Since the cargo would already be loaded (to generate the documents), we have little recourse against the importer in cases of non-payment. So, a payment against documents arrangement involves a high level of trust between the exporter and the importer.

 

To our customers who have long-standing relationships with us, for larger quantity order shipped by sea, we usually make the payment arrangement as 50% made via T/T advance payment and 50% made via D/P to expedite the whole transaction process.

 

There is no payment method that is perfectly safe to both the importer and supplier at the same time. But, we still have got to do business, right? So, we hold it's crucial to develop a long-term relationship with our customers based on mutual trust.

 

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